How to Choose a Safe and Comfortable Dog Boarding Kennel

Leaving your furry friend behind when you go on holiday or travel for work can be a daunting experience. Naturally, you want your dog to be safe, comfortable, and well-cared for while you're away. That’s why choosing the right dog boarding kennel is so important.

In Australia, there are a wide range of boarding facilities, from basic kennels to luxury pet resorts. But how do you know which one is the best fit for your dog’s needs? Here’s a guide to help you choose safe and comfortable dog boarding kennels, so you can enjoy your time away with peace of mind.

Start with Research and Recommendations

Begin your search early. Ask friends, family, your local vet, or dog trainer for recommendations. Word-of-mouth referrals often lead to trusted, high-quality kennels.

You can also check online directories and review platforms. Look for kennels with:

• Positive customer reviews
• A strong online presence
• Clear communication and contact details

Make a shortlist of facilities to visit in person.

Inspect the Facility in Person

A personal visit is crucial before making any booking. When touring a kennel, pay attention to:

• Cleanliness and hygiene
• Safety and security (e.g. secure fencing, gates, and locks)
• Ventilation and lighting
• Space for exercise and play
• Noise levels

Ask to see where the dogs sleep, play, and eat. A reputable kennel will happily show you around and answer any questions you may have.

Assess the Staff’s Experience and Attitude

The people caring for your dog are just as important as the facility itself. During your visit, observe how staff interact with the animals and with you.

Ask about:

• Staff-to-dog ratio
• Experience and training (including pet first aid)
• How they manage behavioural issues or emergencies
• Daily routines and schedules

Friendly, knowledgeable carers who genuinely love animals are a great sign that your dog will be in good hands.

Ensure the Kennel Requires Up-to-Date Vaccinations

For your dog’s safety—and the safety of others—choose a kennel that requires current vaccinations, particularly the C5 vaccine, which protects against:

• Canine Parvovirus
• Distemper
• Hepatitis
• Bordetella (Kennel Cough)
• Parainfluenza

Kennels that don’t enforce vaccination policies can pose serious health risks. Always provide a copy of your dog’s vaccination certificate before boarding.

Ask About Feeding and Medication Routines

Maintaining your dog’s normal routine is important for their comfort. Most kennels allow you to provide your dog’s regular food, which can help avoid stomach upsets. Ask:

• Can I bring my dog’s food?
• How are feeding times managed?
• Will staff administer medication if needed?

Be sure to provide clear written instructions for any special diets or medications.

Check for Exercise and Socialisation Opportunities

Dogs need regular physical and mental stimulation. Ask if the kennel offers:

• Daily walks or playtime
• Access to secure outdoor areas
• Social play with other dogs (if appropriate for your dog)

Some kennels provide individual or group play sessions, agility activities, or even enrichment games to keep your pup happy and healthy during their stay.

Consider Overnight Comfort and Sleeping Arrangements

Where and how your dog sleeps matters. Check whether the sleeping quarters are:

• Clean and temperature-controlled
• Spacious enough for your dog to move around
• Equipped with comfortable bedding

You may be allowed to bring a favourite blanket or toy to help your dog feel more at home.

Understand Pick-Up, Drop-Off and Emergency Procedures

Clarify the facility’s:

• Opening hours
• Pick-up/drop-off procedures
• Emergency plans (e.g. vet care, after-hours contact)

Make sure you provide your own contact information and an alternative emergency contact, just in case you’re unreachable.

Trial a Short Stay First

If your dog has never been boarded before, consider a trial overnight stay or a day-visit. This gives your dog a chance to get used to the environment and helps staff learn about your dog’s needs and personality.

A trial run can ease anxiety and make the full stay less stressful for both of you.

Trust Your Instincts

Ultimately, your instincts matter. If a facility doesn’t feel right, or if the staff seem disinterested or rushed, it’s okay to walk away and keep looking.

The right kennel will leave you feeling confident and reassured, knowing your dog will be cared for like family.

Final Thoughts

Choosing a safe and comfortable dog boarding kennel is an important decision for every pet owner. By taking the time to research, visit, and ask the right questions, you’ll find a place where your dog will be cared for, stimulated, and happy while you’re away.

Whether it’s for a weekend or a few weeks, the right boarding kennel offers peace of mind and a positive experience for your beloved companion.